Article | ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy | User perceptions of design games as settings for organizational learning: Case Topaasia Linköping University Electronic Press Conference Proceedings
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Title:
User perceptions of design games as settings for organizational learning: Case Topaasia
Author:
Otso Hannula: Department of Industrial Engineering and Management, Aalto University School of Science, Finland J. Tuomas Harviainen: Department of Industrial Engineering and Management, Aalto University School of Science, Finland
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Full text (pdf)
Year:
2018
Conference:
ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy
Issue:
150
Article no.:
034
Pages:
427-439
No. of pages:
13
Publication type:
Abstract and Fulltext
Published:
2018-07-05
ISBN:
978-91-7685-237-8
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


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Design games are a co-design tool used in diverse environments including service design, improving organizational processes and creating strategies. In this paper, we expand the role of design games to include organizational learning and outline a theoretical framework for analysing how design games provide a creative space which supports processes of expansive learning (Engeström, 2001) within organizations. We illustrate the framework by presenting preliminary results about the use of Topaasia, a design game for supporting co-development of organizational practices. Based on the user perception of Topaasia, we argue that design games can support organizational learning even in the absence of a design project by providing a space for creative dialogue through which practices are transformed. Finally, we propose a research approach further study the effects of using design games as tools of organizational co-development.

Keywords: design games, organizational learning, interventions, expansive learning, creativity, playfulness

ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Author:
Otso Hannula, J. Tuomas Harviainen
Title:
User perceptions of design games as settings for organizational learning: Case Topaasia
References:
No references available

ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Author:
Otso Hannula, J. Tuomas Harviainen
Title:
User perceptions of design games as settings for organizational learning: Case Topaasia
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