Keywords: service design tools, design process, field research, collaborative teamwork, financial services
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Candello, H., Millen, D., Bianchi, S., de Paula, R., & Pinhanez, C. (2015). Understanding Fiado: Informal Credit in Brazil. In Proceedings of the 2015 Annual Symposium on Computing forDevelopment: ACM.
Carroll, J. M. (2000). Five reasons for scenario-based design. Interacting with Computers, 13, 43-60.
Chipchase, J. et al: (2014): Afford TWO, Eat ONE: Financial Inclusion in Rural Myanmar. Research Report. Available in http://www.proximitydesigns.org/myanmar-money-report
Cooper, A. (1999). The inmates are running the asylum:[Why high-tech products drive us crazy and howto restore the sanity]. Vol. 261. Indianapolis: Sams.
Creswell, J. W. (2009). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches,.California: Sage Publications.
Edvardsson, B., A. Gustafsson, M. D.Johnson & B. Sandén. (2000). New Service Development and Innovation in the Economy. Lund, Sweden: Studentlitteratur.
Hawkins, Susana L.(2015) The Missing Tool in the Design Leadership Toolbox: Integrating Conflict Management into Collaborative Design. Proceedings of the 2015 EPIC conference: Building Bridges. São Paulo, Brazil.
Kaye, J. J., et al. (2014): Money talks: tracking personal finances. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems.ACM, pp. 521-530.
Llitjós, Ariadna Font. (2013). IBM Design – A new Era at IBM. Lean UX leading the way. https://submissions.agilealliance.org/system/attachments/attachments/000/000/306/original/IBM_Design_Thinking_Agile_2013.pdf?1385085809
Muhammed, Yunus. (1999). Banker to the Poor: Micro-lending and the Battle against World Poverty. New York, NY: Public Affairs : 48.
Nieveen, N., Mckenney, S. & Van Den Akker, J. (2006). Educational design research: the value of variety. In: AKER/ET, V. D. (ed.) Educational Design Research: The Design, Development and Evaluation of Programs, Processes and Products. New York: Paperback.
Plomp, T. (2007). Educational Design Research: an Introduction. IN PLOMP, T. & NIEVEEN, N. (Eds.) An Introduction to Educational Design Research. Proceedings of the seminar conducted at the East China Normal University, Shanghai (PR China), November 23-26, 2007. The Netherlands, SLO, Netherlands institute for curriculum development.
Polaine, Andy, L. Løvlie, and Ben Reason. (2013).Service design. From Implementation to Practice. New York: Reosenfeld Media.
Prestes Joly, M.; Cipolla, C.; Mazini, E. (2014) Informal, Formal, Collaborative – identifying new models of services within favelas of Rio de Janeiro. Proceedings from ServDes2014. Lancaster, United Kingdom.
Pruitt, John, and Jonathan Grudin. (2003). Personas: practice and theory. Proceedings of the 2003 conference on Designing for user experiences ACM, San Francisco, CA, USA.
Reeves, T. (2006). Design research from a technology perspective. IN AKER/ET, V. D. (Ed.) Educational Design Research: The Design, Development and Evaluation of Programs, Processes and Products. New York, Paperback.
Sarmento, T., & Patrício, L. (2014). Incorporating the customer experience along different iterative cycles of service design. Proceedings from ServDes2014. Lancaster, United Kingdom.
Schneider, J., & Stickdorn, M. (Eds.). (2011). This is service design thinking. Amsterdam, The Netherlands: BIS Publishers.
Tsai, Lily L. (2007). Solidary groups, informal accountability, and local public goods provision in rural China. American Political Science Review 101.02: 355-372.
Vines, J., et al. (2014): Pay or delay: the role of technology when managing a low income. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. Toronto, Ontario, Canada, ACM, pp. 501-510.
Yang, M., and T. D. Stanley. Micro-Credit and Income: A Literature Review and Meta-analysis. Conway, AR: Hendrix College. Accessed August 27 (2012): 2013.