Article | Service Design Geographies. Proceedings of the ServDes.2016 Conference | Embedding Design in a Mental Health Network Linköping University Electronic Press Conference Proceedings
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Title:
Embedding Design in a Mental Health Network
Author:
Paola Pierri: Mind, 15-19 Broadway, Stratford, London, UK Laura Warwick: Mind, 15-19 Broadway, Stratford, London, UK Jake Garber: Mind, 15-19 Broadway, Stratford, London, UK
Download:
Full text (pdf)
Year:
2016
Conference:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Issue:
125
Article no.:
054
Pages:
580-585
No. of pages:
6
Publication type:
Abstract and Fulltext
Published:
2016-05-17
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet

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Service Design in Mind (SDiM) is a programme run by Mind, the national mental health charity. The programme aims to embed service design techniques and methods into a network of local voluntary organisations that deliver mental health services. This case study describes how the programme, based on the idea that everybody designs and everyone can be a designer, aimed to create a diffused design culture (Manzini, 2015) across the charity and its network. By capitalising on existing internal design expertise and sensibility, Mind developed a bespoke design approach and a set of resources, as well as skills and capabilities to improve and transform mental health services.

Keywords: service design, mental health, embedding design, voluntary sector

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Paola Pierri, Laura Warwick, Jake Garber
Title:
Embedding Design in a Mental Health Network
References:

Design Council. (2005). The “double diamond” design process model. Retrieved from http://webarchive.nationalarchives.gov.uk/20080821115409/designcouncil.org.uk/en/about-design/managingdesign/the-study-of-the-design-process/

HM Government. (2010). The Coalition: our programme for government. London. Retrieved from https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/78977/coalition_programme_for_government.pdf

Junginger, S. (2014). Design Legacies: Why service designers are not able to embed design in the organization. In Proceedings of ServDes. 2014. Fourth Service Design and Innovation Conference (pp. 164–172).

Manzini, E. (2015). Design, When Everbody Designs. Cambridge, USA: MIT Press. Sangiorgi, D., Prendiville, A., Jung, J., & Yu, E. (2015). Design for Service Innovation & Development Final Report.

Warwick, L. (2015). Can Design Effect Transformational Change in the Voluntary Community Sector? Northumbria University.

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Paola Pierri, Laura Warwick, Jake Garber
Title:
Embedding Design in a Mental Health Network
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