Article | ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy | Service design for artificial intelligence Linköping University Electronic Press Conference Proceedings
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Title:
Service design for artificial intelligence
Author:
Andrea Alessandro Gasparini: University of Oslo, Norway Ahmed Abdi Mohammed: University of Oslo, Norway Gabriele Oropallo: University of Oslo, Norway
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Full text (pdf)
Year:
2018
Conference:
ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy
Issue:
150
Article no.:
088
Pages:
1064-1073
No. of pages:
10
Publication type:
Abstract and Fulltext
Published:
2018-07-05
ISBN:
978-91-7685-237-8
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


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In this paper, we present the first findings of a project testing Artificial Intelligence (AI) in an academic library with the aim to support and redefine library services. The context of the research project is an academic library. Libraries represent an ideal environment for containing potential bias and test prototypes. Several AI supported services are prototyped and tested during a research project. The paper features approaches such as user journey and blueprint to address issues service providers and service users might encounter. The paper identifies a series of factors that need to be taken into account when designing prototypes in which AI features centrally. The paper also charts the implications of AI-enhanced library services in relation to users’s behaviour and expectations and organizations’ workflow.

Keywords: service design, artificial intelligence, service blueprint.

ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Author:
Andrea Alessandro Gasparini, Ahmed Abdi Mohammed, Gabriele Oropallo
Title:
Service design for artificial intelligence
References:
No references available

ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Author:
Andrea Alessandro Gasparini, Ahmed Abdi Mohammed, Gabriele Oropallo
Title:
Service design for artificial intelligence
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