Article | Selected Papers from the CLARIN Annual Conference 2019 | User Support for the Digital Humanities Linköping University Electronic Press Conference Proceedings
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Title:
User Support for the Digital Humanities
Author:
Heidemarie Sambale: Hamburg Centre for Language Corpora (HZSK), Universitat Hamburg, Germany Hanna Hedeland: Hamburg Centre for Language Corpora (HZSK), Universitat Hamburg, Germany Tommi Antero Pirinen: Hamburg Centre for Language Corpora (HZSK), Universitat Hamburg, Germany
DOI:
https://doi.org/10.3384/ecp2020172014
Download:
Full text (pdf)
Year:
2020
Conference:
Selected Papers from the CLARIN Annual Conference 2019
Issue:
172
Article no.:
014
Pages:
119-125
No. of pages:
7
Publication type:
Abstract and Fulltext
Published:
2020-07-03
ISBN:
978-91-7929-807-4
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


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In this article, we describe a user support solution for the digital humanities. As a case study, we show the development of the CLARIN-D Helpdesk from 2013 into the current support solution that has been extended for several other CLARIN-related software and projects and the DARIAH-ERIC. Furthermore, we describe a way towards a common support platform for CLARIAH-DE, which is currently in the final phase. We hope to further expand the help desk in the following years in order to act as a hub for user support and a central knowledge resource for the digital humanities not only in the German, but also in the European area and perhaps at some point worldwide.

Keywords: application, CLARIAH-DE, CLARIN-D, DARIAH-DE, data, digital humanities, help desk, corpora, OTRS, research infrastructure, resources, software, usability, user support

Selected Papers from the CLARIN Annual Conference 2019

Author:
Heidemarie Sambale, Hanna Hedeland, Tommi Antero Pirinen
Title:
User Support for the Digital Humanities
DOI:
10.3384/ecp2020172014
References:
No references available

Selected Papers from the CLARIN Annual Conference 2019

Author:
Heidemarie Sambale, Hanna Hedeland, Tommi Antero Pirinen
Title:
User Support for the Digital Humanities
DOI:
https://doi.org10.3384/ecp2020172014
Note: the following are taken directly from CrossRef
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