Conference article

The Strategic Role of Design in Supporting Knowledge Exchange

Jennifer Ballie
Design in Action, University of Dundee, Dundee, UK

Suzanne Prior
Design in Action, University of Dundee, Dundee, UK

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Published in: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:48, p. 446-450

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Published: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

Within the last decade design has had a strategic role in tackling escalating environmental; social and economic problems. Through design thinking; creative methods have been applied to problem solving in a process of collaboration and designers working in new territories and knowledge domains. As the designer has moved further afield the method of Knowledge Exchange (KE) has become more recognised as a democratic approach to collaboration with the ethos that everyone has something creative and productive to offer. This paper provides reflections on early stage findings from a strategic design innovation process in which collaborative partnerships between academics; SMEs and designers emerged through KE and suggests that there is value to be had from using design strategically for not only those from a business or academic background but also for those from the design community and points to a need for more training for designers from all disciplines in how to use design strategically.

Keywords

design thinking; knowledge exchange; collaboration

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