Conference article

Starting a Conversation: the Need for and Application of Service Design in International Development

Ruth Edmonds
Keep Your Shoes Dirty, London, UK

Mary Rose Cook
Uscreates, London, UK

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Published in: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:4, p. 35-46

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Published: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

International Development is concerned with the provision of public services and development programmes in contexts where resources are scarce and states are often fragile. Service design has much to offer the kinds of problems faced by International Development organisations. In this paper; we open a conversation about the need for; and application of; Service Design in International Development; focusing on two of its core principles; collaboration and user-centeredness. We also unpack some problematics that need attention when applying a Service Design approach to International Development programming.

Keywords

Service Design; International Development; collaboration; user-centred; social innovation

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