Towards Diffuse Forms of Public Governance: Service Design, Open Data and Disruption in the Private Rented Market

Helen Polati Trippe
Royal College of Art, London UK

Laís de Almeida
Royal College of Art, London UK

Iban Benzal
Royal College of Art, London UK

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Ingår i: Service Design Geographies. Proceedings of the ServDes.2016 Conference

Linköping Electronic Conference Proceedings 125:38, s. 468-479

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Publicerad: 2016-05-17

ISBN: 978-91-7685-738-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


This paper discusses the contribution of service design in not only reducing barriers to accessibility but more importantly crafting alignments in complex interplays of power and balances of demand and supply in public service delivery. It examines the role of open data as a material for design and its public value in public service innovation.


public service innovation, service design, open data and public value


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