Towards Sustainable Impact After University-Government Design Projects: Case of Worker Services in Singapore

Yvonne Yeo
National University of Singapore, Singapore

Jiaying Chew
National University of Singapore, Singapore

Jung-Joo Lee
National University of Singapore, Singapore

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Ingår i: Service Design Geographies. Proceedings of the ServDes.2016 Conference

Linköping Electronic Conference Proceedings 125:48, s. 537-543

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Publicerad: 2016-05-17

ISBN: 978-91-7685-738-0

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Recently, there have been a number of design collaboration projects between government agencies and external design experts in many parts of the world. The Singapore government is known for its effectiveness and efficiency. Design collaboration projects are mainly initiated by top management in the government. In its early stage of adopting design, it is ever now important for the Singapore government to diagnose its current state of understanding of the true roles of design, conditions needed for nurturing design capabilities and set future directions they need to head towards. With this aim, this paper looks into recent design collaboration projects between a Ministry and a University in Singapore, to investigate challenges and opportunities in creating sustainable impact after the collaboration. By doing so, we believe that the government can truly benefit from the adoption of design for citizen-centred transformation.


Government, Public Service, Singapore, Design Capabilities


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