Informal; Formal; Collaborative: Identifying New Models of Services within Favelas of Rio de Janeiro

Maíra Joly
COPPE, Federal University of Rio de Janeiro, Brasil

Carla Cipolla
COPPE, Federal University of Rio de Janeiro, Brasil

Ezio Manzini
INDACO, Politecnico di Milano, Italy

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Ingår i: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:6, s. 57-66

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Publicerad: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (tryckt), 1650-3740 (online)


Favelas in Rio de Janeiro are places characterized by the lack of infrastructure and access to services. Nevertheless; when looking more closely at these communities; it becomes apparent the power that their social fabric has to create solutions; opening field for the emergence of social innovations. In fact; preliminary research suggests a set of cases where people are already imagining and conceiving a new generation of services within these communities. This article introduces a research about services that arise from social innovations initiatives within favelas of Rio de Janeiro. More precisely; it describes how locals; using social networks connections inside favelas; can design services and how service design can be inspired from these cases to suggest ideas of new service models. In order to illustrate that; a study case about Favela Orgânica is presented; a service born in the Favela of Babilônia that promotes new ways to deal with food.


service design; social innovation; creative communities


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