Lorenzo Imbesi
Sapienza Universita` di Roma, Italy
Francesca Foglieni
Politecnico di Milano, Italy
Markus Edgar Hormess
WorkPlayExperience, Germany
Adam Lawrence
WorkPlayExperience, Germany
Stefano Maffei
Politecnico di Milano, Italy
Lara Penin
Parsons, The New School of design, USA
Alison Prendiville
University of the Arts, London, UK
Daniela Sangiorgi
Politecnico di Milano, Italy
Jakob Schneider
More than Metrics, Austria
Daniela Selloni
Politecnico di Milano, Italy
Mark Stickdorn
More than Metrics, Austria
Beatrice Villari
Politecnico di Milano, Italy
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Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy
Linköping Electronic Conference Proceedings 150:101, p. 1208-1208
Published: 2018-07-05
ISBN: 978-91-7685-237-8
ISSN: 1650-3686 (print), 1650-3740 (online)
An interactive roundtable with the authors of some of the most recent words on service design:
Designing Better Services: A Strategic Approach from Design to Evaluation (Foglieni, Villari, & Maffei - 2017), An Introduction to Service Design: Designing the Invisible (Penin - 2018), Designing for Service: Key Issues and New Directions (Sangiorgi & Prendiville - 2017), CoDesign for Public-Interest Services (Selloni - 2017), and This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services (Stickdorn, Hormess, Lawrence & Schneider - 2018).
