Petros K. Dounos
Department of Business Administration, 80, Karaoli & Dimitriou Str., University of Piraeus, Greece
George A. Bohoris
Department of Business Administration, 80, Karaoli & Dimitriou Str., University of Piraeus, Greece
Download article
Published in: 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden
Linköping Electronic Conference Proceedings 26:109, p.
Published: 2008-02-15
ISBN:
ISSN: 1650-3686 (print), 1650-3740 (online)
Education can be considered as a “network of interdependent components that work together to try to accomplish the aim of the system” (Deming; 1993); where the system consists of inputs; process and outputs. The inputs of the system are its resources which in higher education represent students; information and various other learning resources. Through the educational processes these inputs produce its outputs; the graduates (Becket and Brooks; 2006). Education quality can be considered as a system that “constitutes the input; process and output of education and provides services that satisfy both the internal and external strategic constituencies by meeting their explicit and implicit expectations” (Cheng and Tam; 1997). According to the United Kingdom body called “Quality Assurance Agency for Higher Education (QAA)”; Academic quality is a way of describing how well the learning opportunities available to students help them to achieve their award.
Higher Education; Capability Maturity Model; Quality Management; Excellence; Process Improvement; Service Management
