Conference article

Knowledge is perceived as a source of competitive advantage of enterprises next to their material and financial resources. It is of particular importance in Quality Management since it allows recognizing inconsistencies in processes; prevents creation of faults and improves organization. Ineffectiveness of taken actions leads to problem formulation and the need to fill in the gaps of knowledge in the area of “what we know about the processes”. This way; one may observe a transfer of actions from the executive area to the area of information and decision processes; including knowledge processing.

Knowledge management; quality management; quality tools; teamwork