S. Hosono
Service Platforms Research Laboratories, NEC Corporation, Tokyo, Japan
T. Hara
Department of Precision Engineering, The University of Tokyo, Tokyo, Japan
Y. Shimomura
Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
T. Ara
Department of Precision Engineering, The University of Tokyo, Tokyo, Japan
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Published in: Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Linköping Electronic Conference Proceedings 77:17, p. 133-140
Published: 2012-10-11
ISBN: 978-91-7393-381-0
ISSN: 1650-3686 (print), 1650-3740 (online)
The early stage of service development primarily has two design phases: acquiring demands/constraints and determining delivering functions. The latter phase is significant in bridging the gap between design and implementation; as service providers in the IT industry have struggled in determining an appropriate combination of functions: IT-enabled functions and practitioners’ activities. This paper focuses on nonfunctional requirements (NFR); and quantifies the value of respective combination of service functions from NFR perspectives by clarifying the relationships between NFRs; qualities and functions. Case studies on educational services show that the approach will provide us with a basis for determining respective function priority.
