Conference article

Policies and strategies to achieve welfare in the Norwegian society demand a well-developed and complex organization of public services. Statutory demands to deliver quality in public services are following the growth of the welfare state. In the purpose of learning from failure; it is required by law to report adverse events in the health services. To support the increasingly complex public management that the growing welfare state requires; there is confidence in how information and communication technology (ICT) can support the processes. ICT systems are developed and implemented to facilitate processes and demands in public services; but display varying success. Implementation success depends on several factors. System quality in terms of usability is one critical factor for success. The aim of this study was to evaluate the graphical user interface (GUI) of an ICT system module for reporting adverse events; developed for quality management in the municipality healthcare services in Norway.

Graphical User Interface; Usability; Quality Management

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