Eva-Maria Hempe
Engineering Design Centre, University of Cambridge, UK
Terry Dickerson
Engineering Design Centre, University of Cambridge, UK
P John Clarkson
Engineering Design Centre, University of Cambridge, UK
Anthony Holland
Department of Psychiatry, University of Cambridge, UK
Download article
Published in: Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010
Linköping Electronic Conference Proceedings 60:18, p. 145-146
Published: 2012-09-20
ISBN: 978-91-7519-770-8
ISSN: 1650-3686 (print), 1650-3740 (online)
Design Council; 2007. Eleven lessons: managing design in eleven global companies. London: Design Council.
Greenhalgh; T. et al.; 2004. Diffusion of Innovations in Service Organizations: Systematic Review and Recommendations. The Milbank Quarterly; 82(4); 581-629.
Institute of Public Care; 2010. From the ground up: a report on integrated care design and delivery; London: DH Care Networks. Integrated Care twork. Available at: http://www.scie-socialcareonline.org.uk/profile.asp?guid=94424af3-4da0-4140-a52e-652064d4e28b [Accessed May 24; 2010]. NHS
Institute for Innovation and Improvement; 2006. Fundamentals for quality improvement - NHS Institute for Innovation and Improvement. Available at: http://www.institute.nhs.uk/quality_and_service_improvement_tools/quality_and_service_improvement_tools/fundamentals_for_quality_improvement.html [Accessed April 6; 2010].
NHS Institute for Innovation and Improvement; 2009. The EBD approach - experienced based design; NHS Institute for Innovation and Improvement.
NHS Institute for Innovation and Improvement; 2007. Thinking differently; NHS Institute for Innovation and Improvement.
NHS Integrated Service Improvement Programme; 2006. Roadmap for Transformational Change — Integrated Service Improvement Programme. ailable at: http://www.isip.nhs.uk/roadmap [Accessed January 12; 2010].
Pahl; G. & Beitz; W.; 1988. Engineering design: A systematic approach; Springer.
Repenning; N.P. & Sterman; J.D.; 2001. Nobody ever gets credit for fixing problems that never happened. California Management Review; 43(4); 64–88.
Smith; A.M. & Fischbacher; M.; 2002. Service Design in the NHS: Collaboration or Conflict? Journal of Marketing Management; 18(9); 923.
