Conference article

It is difficult to realize the expected benefits of information system implementations. While previous studies have mostly focused on e-government settings and summative assessments of monetary values in private businesses, less is known about other settings. We contribute to the field by exploring values, in a wider sense, in the pre-design phase of an innovation project that involves public as well as private actors. More specifically, the case focuses on the transition from secondary school to work for persons with intellectual disabilities. To address the expected benefits, we apply a framework that describes different types of value. The results of our study show that the framework can serve as a guide to structure and gain a more pluralistic understanding of the expected benefits in an innovation project that includes not only public but also private actors. The study also shows that the expected benefits seem to be multidimensional and interconnected. Thus, it seems important to not only identify the expected benefit but also how they are related among each other and on different levels, for instance individual, organizational and societal levels.

value, benefits, information systems, intellectual disabilities