Maximilian Perez Mengual
Fraunhofer Center of Applied Research on Supply Chain Services SCS, Germany
Julia M. Jonas
Fraunhofer Center of Applied Research on Supply Chain Services SCS, Germany
Stephani Schmitt-Rüth
Fraunhofer Center of Applied Research on Supply Chain Services SCS, Germany
Frank Danzinger
Fraunhofer Center of Applied Research on Supply Chain Services SCS, Germany
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Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy
Linköping Electronic Conference Proceedings 150:25, p. 298-310
Published: 2018-07-05
ISBN: 978-91-7685-237-8
ISSN: 1650-3686 (print), 1650-3740 (online)
Living Labs serve as a novel form of collaborating and developing innovation. As interactive, physical settings, they hold several possibilities of facilitating co-creation with diverse stakeholders. Research on tools and methods used in Living Labs is still under development. To contribute to this research, this paper investigates the use of tools for interaction in a Living Lab. A longitudinal exploratory case study on the JOSEPHS® in Nuremberg was applied. This study finds that (1) there are three categories of tools used for integrating visitors, (2) interaction with visitors in a Living Lab depends on the factors time and commitment and (3) tools for different integration types need to be matched to the determinants of interaction. The study contributes to literature on co-creation and interaction in Living Labs by highlighting that visitor roles should not be perceived as fixed user categories, but as the variable result of interaction with applied tools.
