Carla Cipolla
Federal University of Rio de Janeiro, COPPE, Brazil
Maíra Prestes Joly
University of Porto, FEUP, Portugal
Beatriz Watanabe
Federal University of Rio de Janeiro, COPPE, Brazil
Fernanda Zanela
Federal University of Rio de Janeiro, COPPE, Brazil
Márcia Tavares
Federal University of Rio de Janeiro, COPPE, Brazil
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Published in: Service Design Geographies. Proceedings of the ServDes.2016 Conference
Linköping Electronic Conference Proceedings 125:30, p. 365-375
The article explores the territory of Service design for social innovation. More specifically, it discusses Service Design as a design approach that may facilitate social change, when it creates conditions (enabling systems) that promote social innovation. The theme of aging exemplifies a social issue that can be addressed through the design for services towards active aging. As methodology, this study is based on a literature review of key definitions in Service design for social innovation and active aging, as well as on a case study divided in two parts: a design exploration with undergraduate students under the proposed approach and a description of an actual service model that validates it. As results, the article provides evidences of a social approach to Service Design, based on the creation of socially innovative services towards active aging, designed to rely on older people as active protagonists of their own well-being provision.
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