Aaron Mullane
IT-University of Copenhagen, Denmark
Jarmo Laaksolahti
IT-University of Copenhagen, Denmark
Dag Svanæs
IT-University of Copenhagen, Denmark
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Published in: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Linköping Electronic Conference Proceedings 99:30, p. 313-322
Published: 2014-06-25
ISBN: 978-91-7519-280-2
ISSN: 1650-3686 (print), 1650-3740 (online)
Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation; but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper; we present the ‘wearable probe’; a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey; helping to identify opportunities for service evolution and innovation.
Service innovation; design probes; reflection; participatory design; personal informatics
