Fábio Evangelista Santana
Technical University of Kaiserslautern - Institute for Technology and Work, Germany / Santa Catarina Federal Institute, Brazil / Federal University of Santa Catarina, Brazil
Luiz Lopes Lemos Júnior
Santa Catarina Federal Institute, Brazil
Ivo Rodrigues Montanha Junior
Catarinense Federal Institute, Brazil
Marcelo Gitirana Gomes Ferreira
Santa Catarina State University, Brazil
Fernando Antônio Forcellini
Federal University of Santa Catarina, Brazil
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Published in: Service Design Geographies. Proceedings of the ServDes.2016 Conference
Linköping Electronic Conference Proceedings 125:33, p. 403-414
Published: 2016-05-17
ISBN: 978-91-7685-738-0
ISSN: 1650-3686 (print), 1650-3740 (online)
The service sector participation has become increasingly representative in the world economy. Thus, it becomes necessary to invest in research related to processes for the proper development of these services, starting from reference processes, represented by models. Its importance is emphasized even more in multidisciplinary areas, such as the Assistive Technology. To contribute in this sense, this paper has as a main objective to develop a framework for the services development process for People with Disabilities. The two main methodologies used were the exploratory research, for the literature review, and the theoretical and conceptual approach, to obtain the framework. The framework presented as a result was developed based on existing models, the elements of the Service- System, Assistive Technology-System and on the principles of Universal Design. From the framework, it is expected to obtain reference models for the services development process for People with Disabilities.
Service Development Process, Assistive Technology, People with Disabilities, Universal Design
