Published: 2008-12-09
ISBN:
ISSN: 1650-3686 (print), 1650-3740 (online)
Purpose: Many organizations integrate their performance improvement initiatives under the banner of process management methodologies. This paper resumes the spectrum of the most common Business Process Management; as is currently applied in practice and attempts to contribute to the problem of key business processes’ identification.
Design/Methodology/Approach: The paper utilizes quality tools and techniques in the identification of key processes.
Findings: A quality based methodology to key processes’ identification is presented.
Research limitations: Many of the detailed and already applied business approaches may have not been made publicly available.
Originality/value: Integration of quality tools and techniques with processes management.
