E. Schweitzer
Institute for Manufacturing Technology and Production Systems, University of Kaiserslautern, Germany
J. C. Aurich
Institute for Manufacturing Technology and Production Systems, University of Kaiserslautern, Germany
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Published in: Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Linköping Electronic Conference Proceedings 77:41, p. 323-329
Published: 2012-10-11
ISBN: 978-91-7393-381-0
ISSN: 1650-3686 (print), 1650-3740 (online)
Design and realization of services are affected by high individuality and high requirements of quality and productivity. To meet these requirements; numerous approaches have been developed in service research. Although these existing approaches allow a selective methodological support of service design and realization; concepts that transparently display the interrelations between existing approaches and thus allow a coordinated and standardized methodological support of service design and realization are not common. Furthermore; an organizational framework for service providing companies that enables staff to continuously improve both service quality and productivity on the job is missing. To close these gaps; the concept of process oriented production systems that evolved from companies producing physical goods represents a promising starting point. This paper therefore illustrates a framework for a process oriented production system for service providing companies.
