Conference article

Service Ecology: Design Issues for Hospital Infection Prevention and Control Training

Alastair S. Macdonald
School of Design, Glasgow School of Art, Scotland, UK

Colin Macduff
School of Design, Glasgow School of Art, Scotland, UK

David Loudon
School of Design, Glasgow School of Art, Scotland, UK

Susan Wan
School of Design, Glasgow School of Art, Scotland, UK

Download article

Published in: Service Design Geographies. Proceedings of the ServDes.2016 Conference

Linköping Electronic Conference Proceedings 125:43, p. 506-510

Show more +

Published: 2016-05-17

ISBN: 978-91-7685-738-0

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

Training in appropriate infection prevention and control (IPC) measures is crucial in minimising the incidence of hospital-associated infections (HAIs), a growing cause of patient illness and death in hospital. This paper describes the co-development of visualisation tools intended to form part of a digital tablet-based training package for hospital-based staff across a number of roles. It argues that, in a typically hierarchical organisation, taking a cross-cohort approach to developing tools to raise awareness and understanding of IPC and HAIs recognises the complex service ecology of behaviours, relationships, the environment and the organization, and introduces a democratic, open innovation approach to developing IPC training materials.

Keywords

infection prevention and control, in-service training, visualisation tools

References

Chesbrough, H. (2003). Open Innovation, Cambridge, MA: Harvard Business School Press.

Loudon, D., Macdonald, A.S. & Macduff, C. (2015). The design of a visual training tool for the prevention of Healthcare Associated Infections: using co-design to capture the training needs of doctors, nurses and cleaning staff. Proceedings of 3rd European Conference on Design4Health 2015, Sheffield Hallam University. Available at: http://research.shu.ac.uk/design4health/wpcontent/uploads/2015/07/D4H_Loudon_et_al.pdf / [Accessed 15 July 2015].

Macdonald, A.S. (in press). Negotiating design within sceptical territory: lessons from healthcare. In R. Cooper and E. Tsekleves (eds), Design for Healthcare, Design for Social Responsibility series, Farnham: Gower.

Macduff, C., Wood, F.K., Hackett, C., McGhee, J., Loudon, D., Macdonald, A.S., Dancer, S. & Karcher, A. (2013). Visualizing the invisible: applying an arts-based methodology to explore how healthcare workers and patient representatives envisage pathogens in the context of healthcare associated infections. Arts & Health: An International Journal for Research, Policy and Practice, 6(2): 117-131.

Macduff, C., Baguley, F., Gass, J., Tuckwell, M. & West, B. (2009). An evaluation of the impact of the NHS Education for Scotland Cleanliness Champions Programme on clinical practice. Report for NHS Education for Scotland, Edinburgh.

Morelli, N. & Tollestrup, C. (2007). New representation techniques for designing in a systemic perspective. Design Enquiries, Stockholm.

West, B.J.M., Macduff, C., McBain, M. & Gass, J. (2006). Evaluation of a national educational programme for healthcare workers on prevention and control of healthcare associated infections. Journal of Research in Nursing, 11(6): 543-558.

Citations in Crossref