Ínci Şentarh
çankaya University, Department of Management, Turkey
Adnan Erdursun
çankaya University, Department of Management, Turkey
Deha Çaman
çankaya University, Department of Management, Turkey
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Published in: 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden
Linköping Electronic Conference Proceedings 26:98, p.
Published: 2008-02-15
ISBN:
ISSN: 1650-3686 (print), 1650-3740 (online)
All organizations in different sectors of the industries should implement quality management practices to improve their performances. In order to prove that a quality management program is cost effective; it is necessary to identify and measure the quality costs in the system (Love;2000; Aoieong; 2002). However; very few companies are interested in quality cost computations to quantify the benefits of TQM; due to the great number and complexity of phases and / or activities involved in the operations. In this study; it is notified that if a general approach in tracking and measuring quality costs in different fields of study is developed; companies will be encouraged to trace their quality management performances; decrease their costs of operations and increase overall profits. Hence; in this paper; a DBMS design has been proposed which makes it possible to track deviations from ideal quality successfully and the cost of deviations per unit object in a quality management system.
