Conference article

A Product-Service System (PSS) is a system of products, services, supporting networks and infrastructure that is designed to satisfy customer needs and to provide values. PSSs are very different from each other while some PSSs are similar to some. A representation framework of PSSs has been devised so that various PSSs could be represented and compared using the framework composed of twelve spaces, or viewpoints. Also the framework could serve as a design guide so that those issues from the viewpoints of the specific spaces of the representation framework could be considered in designing PSSs. The framework is composed of spaces such as value, product, service, product-service ratio, customer, business model, actor, touchpoint, context, time, society, and environment. In this short paper, the framework and its spaces are described using examples represented in the PSS Representation and Repository system, which is being developed to support manufacturing servitization.

Product-Service Systems, Design, Representation Framework, Classification