C. Durugbo
School of Applied Sciences, Cranfield University, Cranfield, United Kingdom
A. Tiwari
School of Applied Sciences, Cranfield University, Cranfield, United Kingdom
J.R. Alcock
School of Applied Sciences, Cranfield University, Cranfield, United Kingdom
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Published in: Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Linköping Electronic Conference Proceedings 77:46, p. 365ä-370
Published: 2012-10-11
ISBN: 978-91-7393-381-0
ISSN: 1650-3686 (print), 1650-3740 (online)
The delivery phase is an integral part of the product-service system (PSS) approach that requires interactions involving the external and internal flow of information. Managing information flows for a company that adopts the PSS approach is therefore important to understanding interactions between manufacturers and customers during the delivery of a PSS.
The purpose of this paper is to use literature to identify the main approaches for managing information flow during PSS delivery. This paper plans to contribute to knowledge by: analysing the main approaches for managing information flow during the delivery phase and; making recommendations for future research.
Product-service systems; information flow modelling; communication; organisation; collaboration
