Conference article

Feely Touchpoints and Bouncy Journeys? Kinetic Materials for Service Design

Robb Mitchell
University of Southern Denmark, Denmark

Mette Agger Eriksen
Malmö University, Sweden

Sune Klok Gudiksen
University of Aalborg, Denmark

Kirsikka Vaajakallio
Diagonal, Finland

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Published in: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:52, p. 460-465

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Published: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

Design materials with unpredictable dynamic qualities such as balancing; bouncing; rolling and falling can lead to surprises that provoke a lively challenging of assumptions. In this workshop; participants will engage hands-on in exploring several contrasting kinetic materials to support negotiating service strategies and values.

Keywords

Workshop; kinetic materials; tangible materials; co-design; service design;service values

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