Conference article

Feely Touchpoints and Bouncy Journeys? Kinetic Materials for Service Design

Robb Mitchell
University of Southern Denmark, Denmark

Mette Agger Eriksen
Malmö University, Sweden

Sune Klok Gudiksen
University of Aalborg, Denmark

Kirsikka Vaajakallio
Diagonal, Finland

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Published in: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Linköping Electronic Conference Proceedings 99:52, p. 460-465

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Published: 2014-06-25

ISBN: 978-91-7519-280-2

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

Design materials with unpredictable dynamic qualities such as balancing; bouncing; rolling and falling can lead to surprises that provoke a lively challenging of assumptions. In this workshop; participants will engage hands-on in exploring several contrasting kinetic materials to support negotiating service strategies and values.

Keywords

Workshop; kinetic materials; tangible materials; co-design; service design;service values

References

Buur; J.; Ankenbrand; B. & Mitchell; R. (2013). Participatory business modeling. CoDesign; vol 9; no. 1; 55-71.

Buur; J.; & Gudiksen; S. (2012). Interactive pinball business. Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design. Copenhagen; Denmark. 129-138.

Eriksen; Mette Agger (2012) Material Matters in Co-designing – Formatting & Staging with Participating Materials in Co-design Projects; Events & Situations. PhD dissertation. Malmö University; Sweden.

Heinemann; T.; Mitchell; R. & Buur; J. (2013) Co- constructing meaning with materials in knnovation Workshops. In B. Darras & S. Belkhamsa (Eds.); Objets et Communication; MEI 30-31 (pp.289-304). Aujordhui; Paris.

Murmann; M. & Heinemann; T. (2013). The design game as a scaffold for consensus in museum exhibition development; Proceedings of PIN-C – Participatory Innovation Conference 2013. Lahti; Finland. 16-26.

Mitchell; R; Caglio; A & Buur; J. (2013). Oops! moments : Kinetic material in participatory workshops. Proceedings of NORDES – Nordic Design Research Conference; Copenhagen/ Malmö; Denmark/Sweden. 60-69.

Mitchell; R.; & Buur; J. (2010;). Tangible business model sketches to support participatory innovation. Proceedings of the 1st DESIRE Network Conference on Creativity and Innovation in Design. Århus; Denmark. 199-210.

Vaajakallio; K. (2012). Design games as a tool; a mindset and a structure. PhD; Aalto University; Helsinki; Finland.

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