Maíra Joly
COPPE, Federal University of Rio de Janeiro, Brasil
Carla Cipolla
COPPE, Federal University of Rio de Janeiro, Brasil
Ezio Manzini
INDACO, Politecnico di Milano, Italy
Download article
Published in: ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Linköping Electronic Conference Proceedings 99:6, p. 57-66
Published: 2014-06-25
ISBN: 978-91-7519-280-2
ISSN: 1650-3686 (print), 1650-3740 (online)
Favelas in Rio de Janeiro are places characterized by the lack of infrastructure and access to services. Nevertheless; when looking more closely at these communities; it becomes apparent the power that their social fabric has to create solutions; opening field for the emergence of social innovations. In fact; preliminary research suggests a set of cases where people are already imagining and conceiving a new generation of services within these communities. This article introduces a research about services that arise from social innovations initiatives within favelas of Rio de Janeiro. More precisely; it describes how locals; using social networks connections inside favelas; can design services and how service design can be inspired from these cases to suggest ideas of new service models. In order to illustrate that; a study case about Favela Orgânica is presented; a service born in the Favela of Babilônia that promotes new ways to deal with food.
Cloutier; J. (2003). Qu’est-ce que l’innovation sociale? Cahier du CRISES. Collection Études
théoriques. ET0314; November; 1-46.
Cipolla; C. (2012). Social innovation in Brazil through design strategy. Design Management
Journal; 6; 40-51.
Cipolla; C. & Manzini; E. (2009). Relational services. Knowledge; Technology & Policy; 22; 45-50. doi: 10.1007/s12130-009-9066-z.
Dymski; G. (2011) Ten ways to see a favela: Notes on the political economy of the new city.
Revista Econômica; 13(1); 7-36.
FIRJAN. (2010). Diagnóstico Sócio-Econômico Comunidades com Unidades de Polícia Pacificadora do RJ. October; 2010.
Gorb; P. & Dumas; A. (1987). Silent Design. Design Studies.;8(3);150-156.
IBGE. (2010). Censo de 2010. Retrieved from: http://portalgeo.rio.rj.gov.br/sabren/index.html
Lomnitz; L. (2009). Redes sociais; cultura e poder. Rio de Janeiro; RJ: E-papers Serviços Editoriais Ltda.
Mager; B. (2009). Service design as an emerging field. In: Satu Miettinen. (Ed.). Designing Services with Innovative Methods. 1ed.Helsinki: TAIK Publications/University of Art and
Design Helsinki; 28-43.
Manzini; E. (2009). Service design in the age of networks and sustainability. In S.Miettinen (Ed.); Designing Services with Innovative Methods (pp. 44-59). Helsinki: TAIK Publications/University of Art and Design Helsinki.
Manzini; E. (2008). Design para a inovação social e sustentabilidade: comunidades criativas; organizações
colaborativas e novas redes projetuais. Rio de Janeiro; RJ: E-papers Serviços Editoriais Ltda.
Manzini E.; & Vezzoli C. (2002). Product-service Systems and Sustainability. Opportunities for
Sustainable Solutions; Paris; France: UNEP Publisher.
Meroni; A. (Ed.); (2007). Creative Communities. People inventing sustainable ways of living. Milano:
Edizioni Polidesign.
Meroni; A. & Sangiorgi; D. (2011). Design for Services. UK: Gower Publishing Ltd.
Mulgan; G. (2007). Social Innovation: what it is; why it matters and how it can be accelerated. London:
Young Foundation; Oxford Said Business School.
Phills; J. (2008). Rediscovering Social Innovation. In: Stanford Social Innovation Review; 6(4); 34-43.
Silva; J. (2009). O que é a favela; afinal? Rio de Janeiro; RJ: Observatório de Favelas do Rio de
Janeiro.
Unidades de Polícia Pacificadora. (2014). Retrieved from http://www.upprj.com
Vargo; S.; & Lusch; R. (2004). Evolving to a new dominant logic for marketing. Journal of
Marketing; 68; 1-17.
