H. A. Crostack
Dortmund University of Technology, Germany
Nadine Schlueter
Dortmund University of Technology, Germany
Tobias Gödde
Dortmund University of Technology, Germany
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Published in: 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden
Linköping Electronic Conference Proceedings 33:69, p. 811-829
Published: 2008-12-09
ISBN:
ISSN: 1650-3686 (print), 1650-3740 (online)
The purpose of this paper is to present results concerning the applicability of structuring methods. What kind of structure enables a productive transfer into QFD? And going one step further: which stakeholder of an intralogistic facility will find this structuring most helpful? Accuracy in the run-up offers satisfactory results in QFD. And accuracy is often achieved by clarity. Handling intralogistic requirements means dealing with hundreds of data records. Only structuring can achieve a clear overview.
However; a structure can only be useful if the user finds it easy to handle. Therefore; it is also important to consider the different points of view of users. These users are; as a general rule; stakeholders in the facility - stakeholders that have to weight requirements in the run-up or have to deal with requirements as a part of the planning team.
In conclusion; the paper will point out how to structure requirements in order to give all stakeholders an all-embracing overview of the large amount of requirements.
Furthermore working with a large amount of requirements should become more effective and accurate. As a result clustering and weighting of requirement should become easier.
Stakeholder; demand; structure; House of Quality; Quality Function Deployment; Stakeholder Analysis
