Conference article

End-to-End Infrastructure for Usability Evaluation of eHealth Applications and Services

Martin Gerdes
Department of Information and Communication Systems, University of Agder, Norway

Berglind Smaradottir
Department of Information and Communication Systems, University of Agder, Norway

Rune Fensli
Department of Information and Communication Systems, University of Agder, Norway

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Published in: Scandinavian Conference on Health Informatics; August 22; 2014; Grimstad; Norway

Linköping Electronic Conference Proceedings 102:8, p. 53-59

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Published: 2014-08-20

ISBN: 978-91-7519-241-3

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

eHealth technologies are widely used in collaborative health care services involving multiple different user groups. A very important aspect of the design and development of such applications is the ease-of-use and user-friendliness of the user interface for the end-users. Usability testing is performed in a simulation or real environment to ensure that the system is adapted to the specific needs of the different end-users and to evaluate the interaction between users and system. The aim of this paper is to present an infrastructure for end-to-end usability testing of eHealth technologies in a con-trolled environment simulating both the Point-of-Care and the Health and Care Service Provider. The primary focus is on the requirements and technical aspects of the test infrastructure itself; but on top of that also a trial project is presented where the proposed usability testing infrastructure has been used and validated.

Keywords

eHealth; health informatics; usability evaluation; end-to-end test infrastructure; point-of-care; user centered design

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