Conference article

The Quality of Life (QoL) is a very popular topic; frequently used in the daily discussions of customers and citizens about their personal needs; expectations and requirements; but very difficult to understand; lacking sense which should come from its quality definition and lacking available measurement which should come from a factual quality control process. So our paper begins with a theoretical approach about the QoL theme and a survey designing the map of common parts; discriminations and links between QoL; well-being; health; safety; pleasure; and sustainability. As we have been working on quality services; quality products; change management; organisational development and polls; for many years in companies and state offices (the “voice of the customer” method (Griffin; Hauser; Shiba; Lepage)); our laboratory stocks a large data base about QoLs perception; which can be used in this research. A second survey; also used in this research to validate our assumptions; comes from customer’s needs and expectations for a pill-maker which offers to our laboratory to study new products and services.

Quality of Life; Well being; happiness; QoL measurement; sustainability; political system