Conference article

Information Technology Managers and Critical Success Factors in Healthcare Organizations in Nordic Countries

Thi Thanh Hai Nguyen
Department of Health and Social Management, University of Eastern Finland, Kuopio, Finland

Tom Roar Eikebrokk
Faculty of Economics and Social Science, University of Agder, Kristiansand, Norway

Carl Erik Moe
Faculty of Economics and Social Science, University of Agder, Kristiansand, Norway

Rony Medaglia
Department of IT Management, Copenhagen Business School, Copenhagen, Denmark

Hannu Larsson
School of Business, Orebro University, Orebro, Sweden

Tommi Tapanainen
School of Business, Hanyang University, Seoul, Korea

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Published in: Scandinavian Conference on Health Informatics; August 22; 2014; Grimstad; Norway

Linköping Electronic Conference Proceedings 102:15, p. 103-103

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Published: 2014-08-20

ISBN: 978-91-7519-241-3

ISSN: 1650-3686 (print), 1650-3740 (online)


Many studies have attempted to identify the success factors for Health Information Technology (HIT) implementation. Unfortunately; such success factor lists are long and unwieldy; and it can be difficult to see which ones should have received more attention than others. Thus; there is a need to examine critical success factors (CSFs) that should be most attended to in the context of competing priorities. IT managers; through their experience; can know best which relevant factors have been crucial for successful implementation of the projects; therefore; it is imperative to understand the perceptions of IT managers regarding relative importance of success factors in HIT implementation. This research aims to reassess and synthesize CSFs influencing HIT implementation; focusing on the question: “What are the CSFs in HIT implementation from IT managers’ point of view?” We surveyed the IT managers in four Nordic countries (Denmark; Finland; Norway and Swe-den) and discuss the preliminary results regarding IT manager background and the CSFs in this research-in-progress paper.


Critical Success Factors (CSFs); Chief Information Officers (CIO); Information Technology (IT) managers; Health Information Technology (HIT); HIT Implementation; ;


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