Conference article

Using ICT training as an arena for intergenerational learning experience. A case study

Elin Thygesen
Faculty of Health and Sport Sciences, University of Agder, Norway

Ragni MacQueen Leifson
Faculty of Health and Sport Sciences, University of Agder, Norway

Santiago Martinez
Faculty of Health and Sport Sciences, University of Agder, Norway

Download article

Published in: Scandinavian Conference on Health Informatics; August 22; 2014; Grimstad; Norway

Linköping Electronic Conference Proceedings 102:2, p. 9-15

Show more +

Published: 2014-08-20

ISBN: 978-91-7519-241-3

ISSN: 1650-3686 (print), 1650-3740 (online)


In Norway; the responsibility of citizens’ e-inclusion services relies on municipalities through the administration of se-lected electronic health information and services; these insti-tutions face the challenge of educating to use these health systems. In the case of ICT-illiterate people; the questions about what is the necessary ICT knowledge for basic use and how this content should be pedagogically delivered arose. This paper presents a pioneer intergenerational model for ICT education; in which young generations teach the basics of ICT use to elderly people without ICT experience. A qualitative evaluation of the piloted model in a Norwegian municipality was carried out using semi-structured interviews. The findings highlighted the fundamental role of the young people as experienced ICT users and teachers but also as a decisive factor for course participation for many elderly students. The outcome of the course was noticeable in both directions: most of the elderly attendees acquired basic ICT skills at the same time that young teachers had the opportunity to develop qualitative social values such as goal achievement and responsibility.


teaching; e-inclusion; educational model; intergenerational relations; social responsibility; future generations


[1] Summaries of EU Legislation (EU). Europe 2020: A European strategy for smart; sustainable and inclusive growth [Internet]. European Commission (EU) [updated 2010 Mar 3; cited 2014 Jul 3]. Available from:

[2] Shapira N; Barak A and Gal I. Promoting older adults’ well-being through Internet training and use. Aging& Mental Health 2007: 11(5); 477-484.

[3] Cotten SR; Ford G; Ford S; and Hale TM. Internet use and depression among older adults. Computers in human behavior; 2012: 28(2); 496-499.

[4] Mitzner TL; Boron JB; Fausset CB; Adams AE; Charness N; Czaja SJ; Dijkstra K; Fisk AD; Rogers WA; and Sharit J. Older adults talk technology: Technology usage and attitudes. Computers in Human Behavior 2010: 26; no. 6; 1710-1721.

[5] Wagner N; Hassanein K; and Head M. Computer use by older adults: A multi-disciplinary review. Computers in Human Behavior 2010: 26(5); 870-882.

[6] Bailey A; and Ngwenyama O. Bridging the generation gap in ICT use: Interrogating identity; technology and interactions in community telecenters. Information Technology for Development 2010: 16(1); 62-82.

[7] Kvale S. Det kvalitative forskningsintervju (The qualitative research interview). Oslo 1997: Ad Notam Gyldendal.

[8] Kim YS. Reviewing and critiquing computer learning and usage among older adults. Educational Gerontology 2008: 34; 709-735.

[9] Carstensen LL; Isaacowitz DM; and Charles ST. Taking time seriously: A theory of socioemotional selectivity. American Psychologist 1999: 54(3); 165.

[10] Kim YS. Reviewing and critiquing computer learning and usage among older adults. Educational Gerontology 2008: 34(8); 709-735.

[11] Jones A; and Shelbourn M. The learning and support preferences of older adults with information and communication technologies. Doctoral dissertation; Common Ground Publishing Pty Limited 2011.

[12] Forte D. Relationships. In Cattan M. Mental health and well-being in later life. 2009: pp. 84–111. Ed. Berkshire: Open University Press.

[13] Forsman AK; Nordmyr J; and Wahlbeck K. Psychosocial interventions for the promotion of mental health and the prevention of depression among older adults. Health promotion international 2011: 26(suppl 1); i85-i107.

[14] Godwin; K. M.; Mills; W. L.; Anderson; J. A.; & Kunik; M. E. (2013). Technology-Driven Interventions for Caregivers of Persons With Dementia A Systematic Review. American journal of Alzheimer’s disease and other dementias; 28(3); 216-222.

[15] Pilotto; A.; D’Onofrio; G.; Benelli; E.; Zanesco; A.; Cabello; A.; Margelí; M. C.; & Kilias; D. (2011). Information and communication technology systems to improve quality of life and safety of Alzheimer’s disease patients: a multicenter international survey. Journal of Alzheimer’s Disease; 23(1); 131-141

Citations in Crossref