Conference article

Embedding Design in a Mental Health Network

Paola Pierri
Mind, 15-19 Broadway, Stratford, London, UK

Laura Warwick
Mind, 15-19 Broadway, Stratford, London, UK

Jake Garber
Mind, 15-19 Broadway, Stratford, London, UK

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Published in: Service Design Geographies. Proceedings of the ServDes.2016 Conference

Linköping Electronic Conference Proceedings 125:54, p. 580-585

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Published: 2016-05-17

ISBN: 978-91-7685-738-0

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

Service Design in Mind (SDiM) is a programme run by Mind, the national mental health charity. The programme aims to embed service design techniques and methods into a network of local voluntary organisations that deliver mental health services. This case study describes how the programme, based on the idea that everybody designs and everyone can be a designer, aimed to create a diffused design culture (Manzini, 2015) across the charity and its network. By capitalising on existing internal design expertise and sensibility, Mind developed a bespoke design approach and a set of resources, as well as skills and capabilities to improve and transform mental health services.

Keywords

service design, mental health, embedding design, voluntary sector

References

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HM Government. (2010). The Coalition: our programme for government. London. Retrieved from https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/78977/coalition_programme_for_government.pdf

Junginger, S. (2014). Design Legacies: Why service designers are not able to embed design in the organization. In Proceedings of ServDes. 2014. Fourth Service Design and Innovation Conference (pp. 164–172).

Manzini, E. (2015). Design, When Everbody Designs. Cambridge, USA: MIT Press. Sangiorgi, D., Prendiville, A., Jung, J., & Yu, E. (2015). Design for Service Innovation & Development Final Report.

Warwick, L. (2015). Can Design Effect Transformational Change in the Voluntary Community Sector? Northumbria University.

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