Conference article

Between servitude and collaboration: A service design choice?

Carla Cipolla
UFRJ Rio de Janeiro, Brazil

Ezio Manzini
DESIS Network

Mattelma¨ki Tuuli
Aalto University, Finland

Arianna Mazzeo
Elisava, Spain

Lara Penin
The New School of design, USA

Adam Thorpe
Central Saint Martin, UK

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Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Linköping Electronic Conference Proceedings 150:100, s. 1207-1207

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Published: 2018-07-05

ISBN: 978-91-7685-237-8

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

20 years ago the debate on the upcoming service society started. Now it is here and it seems quite different from the one imagined: it is a fluid mesh of interactions colonized by neoliberal ideas and practices in which services are evolving towards a new form of servitude. That is: services based on encounters where the service deliver is subject to the power of a platforms and, behind it, of the platform owners. Until now, criticism has been mainly directed towards the economic environments in which it happens: the platform economy and the related gig economy. The workshop aims to discuss the implications of this in terms of service design and of design for social innovation.

Keywords

services, interactions, collaboration, servitude, politics of the everyday

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