Carla Cipolla
UFRJ Rio de Janeiro, Brazil
Ezio Manzini
DESIS Network
Mattelma¨ki Tuuli
Aalto University, Finland
Arianna Mazzeo
Elisava, Spain
Lara Penin
The New School of design, USA
Adam Thorpe
Central Saint Martin, UK
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Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy
Linköping Electronic Conference Proceedings 150:100, p. 1207-1207
Published: 2018-07-05
ISBN: 978-91-7685-237-8
ISSN: 1650-3686 (print), 1650-3740 (online)
20 years ago the debate on the upcoming service society started. Now it is here and it seems quite different from the one imagined: it is a fluid mesh of interactions colonized by neoliberal ideas and practices in which services are evolving towards a new form of servitude. That is: services based on encounters where the service deliver is subject to the power of a platforms and, behind it, of the platform owners. Until now, criticism has been mainly directed towards the economic environments in which it happens: the platform economy and the related gig economy. The workshop aims to discuss the implications of this in terms of service design and of design for social innovation.
