Conference article

The latest words on service design: Talking about books

Lorenzo Imbesi
Sapienza Universita` di Roma, Italy

Francesca Foglieni
Politecnico di Milano, Italy

Markus Edgar Hormess
WorkPlayExperience, Germany

Adam Lawrence
WorkPlayExperience, Germany

Stefano Maffei
Politecnico di Milano, Italy

Lara Penin
Parsons, The New School of design, USA

Alison Prendiville
University of the Arts, London, UK

Daniela Sangiorgi
Politecnico di Milano, Italy

Jakob Schneider
More than Metrics, Austria

Daniela Selloni
Politecnico di Milano, Italy

Mark Stickdorn
More than Metrics, Austria

Beatrice Villari
Politecnico di Milano, Italy

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Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Linköping Electronic Conference Proceedings 150:101, s. 1208-1208

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Published: 2018-07-05

ISBN: 978-91-7685-237-8

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

An interactive roundtable with the authors of some of the most recent words on service design: Designing Better Services: A Strategic Approach from Design to Evaluation (Foglieni, Villari, & Maffei - 2017), An Introduction to Service Design: Designing the Invisible (Penin - 2018), Designing for Service: Key Issues and New Directions (Sangiorgi & Prendiville - 2017), CoDesign for Public-Interest Services (Selloni - 2017), and This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services (Stickdorn, Hormess, Lawrence & Schneider - 2018).

Keywords

education, evaluation, codesign, practice, mapping

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