Conference article

The briefing process: Examining the client-consultant relationship through a case

Begüm Becermen
Aalborg University Copenhagen, A. C. Meyers Vænge 15, 2450 København, Denmark

Esben Grøndal
Aalborg University Copenhagen, A. C. Meyers Vænge 15, 2450 København, Denmark

Amalia de Go¨tzen
Aalborg University Copenhagen, A. C. Meyers Vænge 15, 2450 København, Denmark

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Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Linköping Electronic Conference Proceedings 150:2, s. 13-24

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Published: 2018-07-05

ISBN: 978-91-7685-237-8

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

This paper presents the outcome of a Master thesis in Service Design done at Aalborg University and it examines the client-designer relationship in the briefing process of service design projects, in order to highlight the importance of this crucial but often overlooked part of the design process as a whole. The authors explore this perspective through a specific case developed in collaboration with the Royal Library of Denmark. Besides the case, further insights from professional practitioners are discussed to provide recommendations for how service design consultants and prospective clients alike may approach the service design briefing phase from both sides of the table.

Keywords

briefing process, service design consulting, client-consultant relation

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