Conference article

Maps as participatory platform: Towards to open data and transport service

Hyunyim Park
Royal College of Art, UK

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Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Linköping Electronic Conference Proceedings 150:31, p. 386-400

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Published: 2018-07-05

ISBN: 978-91-7685-237-8

ISSN: 1650-3686 (print), 1650-3740 (online)


This paper develops a new perspective on maps and mapmaking moving interacting with Open Data and transport service. It outlines the implications of a design case study in which maps become democratized and start to function as a participatory platform. This leads to the argument that maps enabled by technology means that the nature of maps has changed and should be considered as a complex value co-creation system with users’ experience and knowledge at their centre. Based on the proposition that user experience and the complexity of the value co-creation system are at the core of service design practice, this leads to the conclusion that map development has become a service design practice. This paper contributes to the growing interest in map-based services, the latter leading to redefining the nature of the map and service design’s role in relation to the value co-creation system in complex city systems.


cartography, map, digital platform, transport service, service design


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