Conference article

A service to measure overall adequacy across a banking environment

Fabio Poli
Antreem, Italy

Alessandro Zorzi
Antreem, Italy

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Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Linköping Electronic Conference Proceedings 150:45, s. 555-560

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Published: 2018-07-05

ISBN: 978-91-7685-237-8

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

Antreem and Imola Informatica supported Creval (Credito Valtellinese) to discover, design and deliver a set of digital services that enabled humans to understand how much the company services are compliant to a desired level of adequacy. Discover: it all started with the question: what is adequacy? Adequacy to what? What KPI’s are involved? How can they be measured? Design: the different ways to represent these KPI’s, in order to support different types of user decisions. Deliver: a digital platform that measures and displays the data.

Keywords

service evaluation, meta-service, adequacy, KPI

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