Conference article

Enhancing industrial processes in the industry sector by the means of service design

Giuseppe Attoma Pepe
Attoma, France

Peter Livaudais
Attoma, France

Download article

Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Linköping Electronic Conference Proceedings 150:96, p. 1179-1185

Show more +

Published: 2018-07-05

ISBN: 978-91-7685-237-8

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

Improving customer experience and business performance by improving employee experience summarizes Weasy, Saint-Gobain Business Glass Europe’s Pan-European project. Saint-Gobain BGE commissioned a project spanning countries, cultures and markets in order to design a digital transformation process requiring technical alignment, field adoption and management endorsement. Handling sales and industrial processes as a service was Attoma’s winning approach in order to deliver actionable UX design recommendations while facilitating change and adoption.

Keywords

supply chain design, business and industrial processes, digital transformation, industry 4.0

References

No references available

Citations in Crossref