Conference article

Enhancing industrial processes in the industry sector by the means of service design

Giuseppe Attoma Pepe
Attoma, France

Peter Livaudais
Attoma, France

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Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Linköping Electronic Conference Proceedings 150:96, p. 1179-1185

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Published: 2018-07-05

ISBN: 978-91-7685-237-8

ISSN: 1650-3686 (print), 1650-3740 (online)


Improving customer experience and business performance by improving employee experience summarizes Weasy, Saint-Gobain Business Glass Europe’s Pan-European project. Saint-Gobain BGE commissioned a project spanning countries, cultures and markets in order to design a digital transformation process requiring technical alignment, field adoption and management endorsement. Handling sales and industrial processes as a service was Attoma’s winning approach in order to deliver actionable UX design recommendations while facilitating change and adoption.


supply chain design, business and industrial processes, digital transformation, industry 4.0


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