Conference article

Eliciting potential innovation benefits - a case study of employment for persons with intellectual disabilities

Sofie Wass
Centre for eHealth, University of Agder, Norway

Hans Olav Omland
Department of Information Systems, University of Agder, Norway

Download article

Published in: Proceedings from InnArbeid International Conference on work inclusion for persons with intellectual disabilities 2019, Kristiansand, Norway 23rd May 2019

Linköping Electronic Conference Proceedings 160:2, p. 15-21

Show more +

Published: 2019-06-17

ISBN: 978-91-7685-017-6

ISSN: 1650-3686 (print), 1650-3740 (online)


It is difficult to realize the expected benefits of information system implementations. While previous studies have mostly focused on e-government settings and summative assessments of monetary values in private businesses, less is known about other settings. We contribute to the field by exploring values, in a wider sense, in the pre-design phase of an innovation project that involves public as well as private actors. More specifically, the case focuses on the transition from secondary school to work for persons with intellectual disabilities. To address the expected benefits, we apply a framework that describes different types of value. The results of our study show that the framework can serve as a guide to structure and gain a more pluralistic understanding of the expected benefits in an innovation project that includes not only public but also private actors. The study also shows that the expected benefits seem to be multidimensional and interconnected. Thus, it seems important to not only identify the expected benefit but also how they are related among each other and on different levels, for instance individual, organizational and societal levels.


value, benefits, information systems, intellectual disabilities


Askedal, K., Flak, L. S., Solli-Sæther, H., Straub, D., and W, Detmar (2017). "Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal Ehealth Effort." In: Proceedings of the International Conference on Electronic Government. St. Petersburg, Russia.

Flak, L. S., Solli-Sæther, H. and D. Straub (2015). “Towards a theoretical model for co-realization of IT value in government.” In: Proceedings of the 48th Hawaii International Conference on System Sciences(HICSS). Hawaii, U.S, p. 2486-2494.

Kohli, R. and V. Grover (2008). “Business value of IT: An essay on expanding research directions to keep up with the times.” Journal of the association for information systems 9 (1), 1.

Myers, M. D. (1997). “Qualitative Research in Information Systems.” MIS Quarterly 21 (2), 241-242.

Nambisan, S., Lyytinen, K., Majchrzak, A., and Song, M. (2014). “Call for Papers - Special Issue: Information Technology and Innovation.” MIS Quarterly, 1-4.

Nielsen, P. A. and J. S. Persson (2017). “Useful business cases: value creation in IS projects.” European Journal of Information Systems, 26 (1), 66-83.

Persson, A. and G. Goldkuhl (2010). “Government Value Paradigms-Bureaucracy, New Public Management, and E-Government.” Communications of the Association of information systems 27 (4), 45-62.

Rose, J., Persson, J. S., Heeager, L. T., and Z. Irani (2015) “Managing e-Government: value positions and relationships.” Information Systems Journal 25 (5), 531–571.

Rutgers, M. R. (2008). "Sorting out public values? On the contingency of value classification in public administration.” Administrative Theory & Praxis, 30 (1), 92-113.

Schryen, G. (2013). “Revisiting IS business value research: what we already know, what we still need to know, and how we can get there.” European Journal of Information Systems 22 (2), 139-169.

Sein M. K., Henfridsson, O., Purau, S., Rossi, M., and R. Lindgren (2011) “Action design research.” MIS Quarterly, 35 (1), 37-56.

Silverman, D. (2015). Interpreting qualitative data. London: Sage.

Ward J. and E. Daniel (2012). Benefits Management: How to Increase the Business Value of Your It Projects. West Sussex: John Wiley & Sons.

Ward J. and R. Elvin (1999). "A new framework for managing IT-enabled business change." Information Systems Journal 9, 197- 221.

Ward, J., Taylor, P. and P. Bond (1996). “Evaluation and realisation of IS/IT benefits: an empirical study of current practice.” European Journal of Information Systems 4 (4), 214-225.

Yassaee, M. and T. Mettler (2015). “The current state of and possible future avenues for IT value research: a review of the past 10 years.” In: Proceedings of the Twenty-Third European Conference on Information Systems (ECIS). Münster, Germany, p. 1-17.

Yin, R. K. (2011). Qualitative research from start to finish. London: Guilford Press.

Citations in Crossref