Conference article

Healthcare personnels’ experience with patients’ online access to electronic health records: Differences between professions, regions, and somatic and psychiatric healthcare

Eli Kristiansen
Norwegian Centre for E-health Research, Norway

Monika Johansen
Norwegian Centre for E-health Research, Norway

Paolo Zanaboni
Norwegian Centre for E-health Research, Norway

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Published in: SHI 2019. Proceedings of the 17th Scandinavian Conference on Health Informatics, November 12-13, 2019, Oslo, Norway

Linköping Electronic Conference Proceedings 161:16, p. 93-98

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Published: 2019-11-07

ISBN: 978-91-7929-957-6

ISSN: 1650-3686 (print), 1650-3740 (online)


The aim of this study was to investigate hospital professionals’ experience with patients accessing their own electronic health records, some years after implementing the service. Data was collected through an online survey. The results are based on 4477 replies. A quarter of the healthcare personnel (HCP) asked, had noticed that patients were better oriented about their own health after online access to their health record. Around 20 % of the HCP wanted to use the journal in following up patients. Under 15% of the HCP used more time on explaining and calming patients after the implementation. However, one third of the HCP spend more time on - and have changed the way they write journal notes. The results revealed that there are significant differences between the professions, regions and somatic and psychiatric healthcare.


Electronic health record, digital access, PAEHR, healthcare personnel


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