Conference article

User Support for the Digital Humanities

Heidemarie Sambale
Hamburg Centre for Language Corpora (HZSK), Universitat Hamburg, Germany

Hanna Hedeland
Hamburg Centre for Language Corpora (HZSK), Universitat Hamburg, Germany

Tommi Antero Pirinen
Hamburg Centre for Language Corpora (HZSK), Universitat Hamburg, Germany

Download articlehttps://doi.org/10.3384/ecp2020172014

Published in: Selected Papers from the CLARIN Annual Conference 2019

Linköping Electronic Conference Proceedings 172:14, s. 119-125

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Published: 2020-07-03

ISBN: 978-91-7929-807-4

ISSN: 1650-3686 (print), 1650-3740 (online)

Abstract

In this article, we describe a user support solution for the digital humanities. As a case study, we show the development of the CLARIN-D Helpdesk from 2013 into the current support solution that has been extended for several other CLARIN-related software and projects and the DARIAH-ERIC. Furthermore, we describe a way towards a common support platform for CLARIAH-DE, which is currently in the final phase. We hope to further expand the help desk in the following years in order to act as a hub for user support and a central knowledge resource for the digital humanities not only in the German, but also in the European area and perhaps at some point worldwide.

Keywords

application, CLARIAH-DE, CLARIN-D, DARIAH-DE, data, digital humanities, help desk, corpora, OTRS, research infrastructure, resources, software, usability, user support

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