Melisa Duque
Monash Art, Design and Architecture, Monash University, Melbourne, Australia
Laurene Vaughan
Monash Art, Design and Architecture, Monash University, Melbourne, Australia
Sarah Pink
Monash Art, Design and Architecture, Monash University, Melbourne, Australia
Shanti Sumartojo
Monash Art, Design and Architecture, Monash University, Melbourne, Australia
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Published in: ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia
Linköping Electronic Conference Proceedings 173:28, p. 277-287
Published: 2020-12-22
ISBN: 978-91-7929-779-4
ISSN: 1650-3686 (print), 1650-3740 (online)
Designing services for care for a psychiatric precinct within the context of a major hospital development project is challenging. This paper reports on research that contributes to contemporary discourse on the interconnections between service design and infrastructures of healthcare. This is what Bitner (1992) named as a ‘servicescape’- the integrated, multidisciplinary, physical, sensorial and experiential sites of care provision. Between 2016 -2018 the authors undertook a design anthropology evaluation that identified the experiences of situated service provision by people within a psychiatric precinct located within a regional hospital. In this discussion we identify some of the insights from this project.
psychiatric services, co-located healthcare, maintenance-led designing, design anthropology
