Conference article

Can design thinking techniques drive citizen engagement in public sector consultation?

Paul Blake
Splendid Studio, Australia

Lisa Marie Dema
Splendid Studio, Australia

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Published in: ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia

Linköping Electronic Conference Proceedings 173:43, p. 472-480

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Published: 2020-12-22

ISBN: 978-91-7929-779-4

ISSN: 1650-3686 (print), 1650-3740 (online)


Human-centred design gains ever more traction within the Australian public sector.

But what of the application of design thinking in driving citizen engagement in public sector consultation? Which techniques add the most value?

In a behind-the-scenes look at a design-led public consultation, we (Splendid Studio) evaluate our choice of techniques and review project challenges.


human-centred design, service design, public consultation, design thinking.


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