Bart Bluemink
Delft University of Technology, Faculty Industrial Design Engineering, Netherlands
Lianne Simonse
Delft University of Technology, Faculty Industrial Design Engineering, Netherlands
Sicco Santema
Delft University of Technology, Faculty Industrial Design Engineering, Netherlands
Odeke Lenior
Delft University of Technology, Faculty Industrial Design Engineering, Netherlands
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Published in: ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia
Linköping Electronic Conference Proceedings 173:46, p. 502-524
Published: 2020-12-22
ISBN: 978-91-7929-779-4
ISSN: 1650-3686 (print), 1650-3740 (online)
This paper summarises servitization research concerning product-service system design processes in the manufacturing industry, considering the overarching value chain. We used a methodological scoping framework to create a systematic overview of scientific papers in the context of the B2B manufacturing industry.
We identified five main topics: business models, organisational aspects, value creation, collaborative networks, and servitization strategies. Moreover, servitization research appeared to be concentrated in Europe, in particular in the United Kingdom and Nordic countries. We found only one paper that met all our selection criteria: service design and business model design within technology-intensive manufacturing firms, collaborating in networks and addressing end-customer needs. This research gap provides a direction for a further deep dive in what we call overarching Servitization; we will focus on designing product-service systems throughout customer supply networks.
business model design, service design, overarching, end- customer, value creation, collaborative networks, servitization strategies
