Conference article

Case: Innovating implementation and design of services within the public sector

Stuart G Bailey
Dept. of Product Design, Glasgow School of Art, Scotland

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Published in: Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010

Linköping Electronic Conference Proceedings 60:15, p. 137-138

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Published: 2012-09-20

ISBN: 978-91-7519-770-8

ISSN: 1650-3686 (print), 1650-3740 (online)


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IDeA Knowledge (2005); Innovation in Public Services - Literature Review; available from (Retrieved 25 June 2010)

Marsh; N. (2009; Sept 14). From Designing Services to Design in Services. Retrieved 25 June 2010;

Mulgan; D. & Albury; D. (2003) Innovation in the Public Sector; ver 1.9; October 2003; Strategy Unit; Admiralty Arch; The Mall; London SW1A 2WH; available at

Taylor; R & Tofts; C (2009). Innovating Public Sector Services. The Application of Services Science. Retrieved 25 June 2010;

Vesterdal; I. (2009). Service Design in the Public Sector. Proceedings from the Service Design 09 conference; AHO. Oslo; Norway.

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