Karine Freire
Universidade do Vale do Rio dos Sinos, Brasil
Daniela Sangiorgi
ImaginationLancaster, Lancaster University, UK
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Published in: Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010
Linköping Electronic Conference Proceedings 60:4, p. 39-49
Published: 2012-09-20
ISBN: 978-91-7519-770-8
ISSN: 1650-3686 (print), 1650-3740 (online)
In the last decades the economy saw two significant changes in the way value has been conceived and created: the introduction of the value-constellation model and the advent of the open innovation movement. This paper will report on how these paradigmatic changes are mirrored in public services reform; with a focus on healthcare services; and on how Design practice and research are contributing to this shift. The authors will use four case studies of healthcare design-driven service innovation as a way to reflect on which models and approaches designers have been using and to evaluate the actual results and impacts that have been achieved so far.
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